Refund policy

We want you to love your Prime Pelican purchase. Most of our products are made to order, so we keep our return policy simple while still taking care of you if something goes wrong.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

We will make it right with a replacement or refund, as appropriate. We may ask for a photo to understand what went wrong.

In most cases, you will not need to return the item.

Stickers & Magnets

Because stickers and magnets are low-cost items, we generally do not require returns. If there is a problem with your order, contact us within 30 days of delivery, and we will work with you to provide a replacement or refund.

Made-to-Order Products

Most Prime Pelican products are made specifically for your order rather than pulled from mass inventory. Because of this, we generally cannot accept returns or provide refunds for changes of mind, ordering the wrong size or model, or other customer ordering errors.

Please check product details, sizes, colors, and compatibility information carefully before ordering.

Some products may have different return or refund terms. If so, we will clearly state those terms on the product page.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We will do our best to accommodate your request, but once production has begun, we may not be able to cancel or change the order.

Refunds

When we approve a refund, we will issue it to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Questions or Problems?

If you have a problem with your purchase, please contact us here. We would much rather have the opportunity to make things right than leave you unhappy with your Prime Pelican order.